Workplace Management Program Overview

 

Learning Experience

Module 1

Module 2

Module 3

Module 4

 

Live Webinar
90 minute

Introduction to Workplace Management
The new discipline of Workplace Management, what are we trying to achieve? Understand the shift from order-taker to strategic asset

Complete

Change Management 1
Why does your organization need to change? Describing and communicating the drivers of change

Capacity Management
What is workplace capacity, what governs it constraints, measurements and opportunities 

Improvement Management
Using data from help desks and multiple other sources to continuously improve the workplace experience

 

Live Webinar
90 minute

Strategic management          Building a strategy that aligns total workplace experiences with strategic business drivers

Change Management 2
What is changing and what impact will it have on you: space, technology, culture, behaviors etc.? The neuro-science of change

Project Management
Learning to connect to the business and understand their priorities as it relates to PM work. New thinking:  ”what does success look like?”

Performance Management
Creating a measurement framework and processes to continually measure the effectiveness of workplace experience and supporting infrastructure……..and take steps to enhance performance

 

Live Webinar
90 minute

Client Relationship Management
Recognizing/building relationships with Business Leaders. Understanding workplace “clients” and “consumers” to drive business improvement.

Change Management 3
How is the change going to occur?: Timing, structure,  adaptation, expectations etc.

Risk Management
How to set up Risk Management processes and the development of business continuity plans in a workplace context

Resource  Management
Use of systems that measure the actual use of assets and services with a view to optimizing space, energy, labor and effort. Creatively think where additional resources create value

 

On-site Workshop 
5 hours

Module 1 Workshop
Re-cap the three modules, dialogue the issues and share with others. Problem solving, design thinking applied to case studies

Module 2 Workshop 

Re-cap the three modules, dialogue the issues and share with others. Work through examples of each in a case study exercise

Module 3 Workshop           

Re-cap the three modules, dialogue the issues and share with others. Work through examples of each in a case study exercise

Module 4 Workshop

Re-cap the three modules, dialogue the issues and share with others. Work through examples of each in a case study exercise

 

Full-day
On-site Workshop

Final Workplace Management Workshop                                                                        

Upon completion of the twelve webinar modules and the four on-site workshops, the student is qualified to participate in the final workshop which brings all the learning together. Using a test evaluation by guest business managers (and following a morning of preparation) you will have a chance as teams to present your new program and in so doing truly appreciate the different perspectives that exist in this discipline

Successful participants will receive formal recognition of their achievement and Certificate of Completion.