Workplace Management Program Overview

 

Learning Experience

Live Webinar
90 minute

Live Webinar
90 minute

Live Webinar
90 minute

On-site Workshop
5 hours

Step 1

 

Module 1

Introduction to Workplace Management

The new discipline of Workplace Management, what are we trying to achieve? Understand the shift from order-taker to strategic asset.

 

Strategic management         

Building a strategy that aligns total workplace experiences with strategic business drivers.

 

 

Client Relationship Management

Recognizing/building relationships with Business Leaders. Understanding workplace “clients” and “consumers” to drive business improvement.

 

 

Module 1  Workshop

Re-cap the three modules, dialogue the issues and share with others. Problem solving, design thinking applied to case studies

 

Step 2

 

Module 2

Change Management 1

Discussions around the world ahead, drivers for change, challenges of change & definition of Change Management.

 

 

 

Change Management 2

Explore the human dimensions of change, how the brain respond to change and a model fro managing change.

 

Change Management 3

Designing a change program, getting people on board and how to manage change. Explore what it takes to be a great change leader.

 

 

 

Module 2 Workshop 

Re-cap the 3 modules, 2 Webinars, discuss issues and share with others. Work through examples of each in a case study exercise.

 

Step 3

 

Module 3

Capacity Management

What is workplace capacity, what governs it constraints, measurements and opportunities 

 

Project Management

Learning to connect to the business and understand their priorities as it relates to PM work. New thinking:  ”what does success look like?”

 

Risk Management

How to set up Risk Management processes and the development of business continuity plans in a workplace context

 

Module 3 Workshop           

Re-cap the three modules, dialogue the issues and share with others. Work through examples of each in a case study exercise

 

Step 4

 

Module 4

Improvement Management

Using data from help desks and multiple other sources to continuously improve the workplace experience

Performance Management

Creating a measurement framework and processes to continually measure the effectiveness of workplace experience and supporting infrastructure……..and take steps to enhance performance

Resource  Management

Use of systems that measure the actual use of assets and services with a view to optimizing space, energy, labor and effort. Creatively think where additional resources create value

Module 4 Workshop

Re-cap the three modules, dialogue the issues and share with others. Work through examples of each in a case study exercise

Final step and completion

 

Final

Final Workplace Management Workshop                                                                        

Upon completion of the twelve webinar modules and the four on-site workshops, the student is qualified to participate in the final workshop which brings all the learning together. Using a test evaluation by guest business managers (and following a morning of preparation) you will have a chance as teams to present your new program and in so doing truly appreciate the different perspectives that exist in this discipline

Successful participants will receive formal recognition of their achievement and Certificate of Completion.