- How are practical and meaningful measurements for workplace experience defined and taken
- Become aware of challenges associated with interpreting results
- Describe the benefits of a cross disciplinary Performance Management System
- How to share the insight gained to allow for continuous improvement
Workplace Strategy & Leadership
Module 4
Ongoing benefits:
WE: Community - Passionate, inclusive global network.
WE: Brief - Curated summary of the latest Workplace research.
WE: Binars - Knowledge shared by global thought leaders relating to the most current WP topics.
WE: Learn - Workplace Strategy and Leadership Certificate Program.
WE: Events - Networking, presentations and discounts at global conferences
WE: Hub - Networking, presentations & activities at a local and regional level.
Live, remote Lectures
Lecture 1:
Performance Management
This capability defines and measures all the components of the workplace management framework to assess how they are contributing to the desired outcomes. This implies a holistic and inter-related set of measurements which ultimately will track progress against the effectiveness and efficiency characteristics of the overall solution. Typically in these situations, the measurement will be aligned with the strategic “Measures of Success”. Performance Management, however, is concerned with not only high level strategic measures of success but with incremental progress against more tactical pieces of work which, when grouped together, serve the common purpose. This course will provide insight around what can be measured, how it is measured and how the results are used to calibrate, then improve outcomes.
Learning Objectives:
Lecture 2:
Improvement Management
Improvement management is focused on quickly capturing, monitoring and fixing day-to-day failings within the system. Well run, such a system not only fixes problems quickly and effectively but is seen to be doing so, and enjoys a strong feedback loop to further service design. It is very important that mistakes are not replicated, lessons are learned once, and effective means exist to pass-on the learnings to the next project. Historically improvement management has focused on tactical, well-executed activities but this session will also demonstrate the importance of improvements in strategic thinking.
Learning Objectives:
- How to ensure that failures or lagging performance is quickly and effectively dealt with
- Describe processes that systemically engage all those involved with the delivery of the workplace solution and ensure a virtuous circle of improvement and innovation
- Ensure that lessons are learned and lead to organizational learning
Lecture 3:
Resource Management
We will merge consideration of Supply Chain Management and Resource Management since they are inextricably connected. In supply chain, we will be considering suppliers for the value they bring, not just the cost of their services. We are also sensitive to the fact that most suppliers know their business better than those seeking the services. We will learn how to provide service providers and suppliers with the ability to make their own recommendations on scope and process and to seek the value of their experience. With respect to Resource Management, we promote the idea that demand for people, services or even space is not a stable, static exercise. Things change, often without notice, and we all need to learn how to develop mitigation strategies which optimize consumption levels in order to provide the efficient provision of services, space and technology. We will develop thinking on the successful management of resources: measuring it, fulfilling it, providing optimum levels of supply and riding through periods of extreme demand (high and low).
Learning Objectives:
- How to measure the use of assets and services
- Understanding how to optimize space, energy, labour, and effort
- Develop resilient relationships with suppliers
- Ensure that the provided assets and services are aligned with the business outcomes
Virtual Workshop
Virtual Workshop
We will develop a case study exercise which will allow students to further develop their knowledge and understanding of the subject matter through the development of answers to specific questions. Working as small Teams, participants will involve themselves in thinking through the application of what they have learned to address realistic challenges in the safety of a team setting.
Learning objectives
- Understand on how these three components of Performance, Improvement, and Resource Management integrate into Workplace Strategy
- Define the organizational design that is best positioned to deliver leading edge thinking in this regard
- Identify the required skills to manage these three Workplace Management Framework (WMF) components
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