Module 3 Lecture 1: Capacity Management

Participants will learn about Workplace Capacity Management – what it is, what governs it’s constraints as well as key measurements and opportunities.  Workplace capacity is concerned with levels of capacity and commitments to the physical/virtual workplace as well as the services and technologies needed to achieve the organization’s strategic purpose in the most economical manner. It requires an understanding of both capacity and constraints/limitations as well as knowledge of relevant consumption data.

Learning Objective

  • Describe Capacity Management
  • Understand changing analytics/metrics around Capacity Management
  • Finding the right fit between organizations and their workplace strategy/business objectives
  • Unterstand the required services and technology to achieve the organizational strategic purpose