Workplace Strategy & Leadership
Module 1
Welcome to the Workplace Strategy & Leadership Program, Module 1. In this module you will receive an introduction to the discipline of workplace management; learn to build a strategy that aligns the total workplace experience with strategic business driver; and the importance of relationship management.
During the consolidation session, participants will discuss the content from the three preparatory e-learning lectures, dialogue and review the case study. Then the class will be broken into teams to apply the learning and prepare the team board presentation.
During the workshop, teams will present their solution to the board, the course is designed to help future workplace managers develop the skills necessary to optimize the value of the workplace and effectively manage the organization.
Module 1 e-Learning, videos.
1-01 Introduction to Workplace Management
Thursday, January 5, 2023
Release Date!
The workplace experience is becoming increasingly important to ‘c’ suite leaders in their quest to hire, inspire and maximise the performance of the best talent. In this module we define the modern workplace, set out the new discipline of ‘Workplace Management’ and explore the core concepts and capabilities needed to manage the modern workplace ‘experience’.
Learning Objectives:
• Discuss work and the modern workplace
• Define Workplace Management
• Understand the Workplace Management Framework (WMF)
• Understand the concept of ‘workplace experience’
• Explore cross functional boundaries – multidisciplinary collaboration
1-02 Strategic Workplace Management
Thursday, January 5, 2023
Release Date!
In a highly competitive world organizations need to generate competitive advantage from all their resources. The workplace and the workplace experience are no exception. In this module we examine the concept of the multi-sensory, multi-faceted ‘workplace experience’ and the process of consciously aligning it to business and organisational drivers in order to generate tangible competitive advantage.
Learning Objectives:
• Understand the concept of Strategic Workplace Management
• How to gain competitive advantage with workplace experience
• How to engage the C-Suite and align with the “business strategy”
• Define and design ‘workplace experiences’
• Apply lessons learned from consumer experience
• Build a team to design and deliver business-aligned workplace experiences
1-03 Managing Clients and Consumers
Thursday, January 5, 2023
Release Date!
People have always been an organisations most important asset, however as we move to an era in which knowledge and ingenuity are core sources of competitive value, we need to put people and their experience at the heart of our workplace management thinking. In this module we discuss the concept of the employee as a consumer and examine what that means in practice. We explore the concept of audience segmentation, the role of the ‘client’ and the tools, techniques and information flows needed to maintain effective relationships.
Learning Objectives:
• Understand ‘consumers’ and ‘clients’ in the workplace
• Analyse the desires and needs of ‘consumers’
• Explore market segmentation strategy
• How to manage and engage with clients
• Build an Customer Relationship Management (CRM) ‘intelligence’ System
Module 1 Consolidation session, Zoom Online:
1-04 Consolidation Session
Tuesday, January 17, 2023
10:00am – 12:00pm EST
1-05 Ask the Board Clinic / Tech Review
Thursday, January 19, 2023
10:00am – 11:00am EST
Module 1 Workshop & Delegate Presentations
1-06 Introduction to Workplace Management Workshop
Tuesday, January 24, 2023
10:00am – 11:00am EST
In this workshop we will use a case exercise based on a real situation to consolidate learnings. Participants will work in teams to understand the drivers associated with a fictitious organisation, engage with the C-Suite, determine the features of the workplace experience that will add value and pitch to the Board of Directors for investment on how the new workplace experience can deliver tangible competitive advantage.
Apply the lessons learned in Module 1:
- What is Strategic Workplace Management and the Workplace Management Framework
- Build a strategy that aligns workplace experience with strategic Business drivers
- Utilize cross disciplinary relationships and workplace clients/consumers to drive business improvement
Program brochure
