All Past Events

November: 2020 The Year (NOT!) Everything Changed

Date: Thursday, November 18, 2021
Time: 11:00 AM – 12:00 PM EDT
Hosted by Cristina Herrera 

We’ve all heard how 2020 changed everything. While so much did change, so much did not. Learn more as Rick Denton shares…

2020: The Year (NOT!) Everything Changed – Even with the world-altering changes of 2020 (and even into 2021), fundamentals of Customer Experience did not change. Companies that…
• Listen to their customer…and ACT
• Understand that their front-line knows their customer better than anyone
• Realize the customer does NOT care about the company’s COVID excuses will use this time to emerge stronger than before.

Rick Denton

Having founded EX4CX (Execution for Customer Experience) four years ago, Rick Denton helps companies Stop Survey & Score and Start Listen & Act using Total VOC (voice of the customer) approach.

He believes the best meals are served outside and require a passport. Along with providing CX consulting and advisory services, Rick is a Keynote speaker and the Host of CX Passport, a podcast about great Customer Experience with a little dash of travel.

After almost two years we can finally interchange again in person in the beautiful Festsaal at TU Wien. Meet your friends and colleagues LIVE and chat about everything that’s going on and the exciting topics of the day. Additionally the congress will be available via Livestream – This enables a participation from anywhere at anytime!

For those of you paying attention to the COP26 summit in Glasgow, you will know that yesterday a broad agreement on reforestation was reached. As it happens, next week our speaker is a forester and will be talking through how planting trees can be a way of off-setting your personal and organizational carbon emissions. In an interview I will be doing with James we will discuss everything from tree species, wildlife considerations and bringing back lost trees and livelihoods to carbon offset calculations and how this simple activity can be an incredible force for good.

We will develop a case study exercise which will allow students to further develop their knowledge and understanding of the subject matter through the development of answers to specific questions. Working as small Teams, participants will involve themselves in thinking through the application of what they have learned to address realistic challenges in the safety of a team setting.

Join us at the Socio – inside the Gaylord Palms Resort

All are invited! (must register prior to attending)

Register Here!

World Workplace 2021

Join WE in Kissimmee, FL October 25 – 29, 2021. Register Here

If you will be remote, please consider connecting with other WE members using clubhouse – see we-talk-on-clubhouse and follow us on social media – watch out or search for our hashtag #WE@WWP

•  twitter
•  facebook
•  Linkedin

Download the WE WWP Conference Session Flyer Here!

Click Here to find out more about the specific sessions.

WWP2021-Flyer10.24

Join us the morning of October 20th when WE will discuss how to strengthen your organization’s unique culture through four methods.

Last October MovePlan discussed ‘The Future of Workplace’ and the workplace of choice – are we there yet?

A year on they will revisit to see what has changed and what has been learned over the last year looking forward into what the future holds. The next 1-2 years will be a ‘testing/piloting’ phase, what do we need to consider during this time and how to navigate this. Lindsay, Vanessa and Suki will be sharing their experiences and topics will include:
• What has been left behind and what will we bring forward?
• What still needs to be done?
• How do you incorporate choice and meet staff where they are at?
• How to use data to help with decision-making and storytelling now and into the future

One of the crucial beliefs in the transition to remote and hybrid working is that it is a more sustainable way of working due to lower transportation times. But is this belief borne out by the facts? When one sits to do the analysis, the issue becomes much more complex.

This session has a very strong people-flavour and will help us to think about what new skills we might need as we head towards a significantly hybrid workforce and workplace. It will feature Kathryn Jeacock who stepped off the Corporate ladder and into a new career dedicated to helping people thrive in the fast-changing world we are inheriting post-Covid.