November: 2020 The Year (NOT!) Everything Changed

Date(s) - 11/18/2021
11:00 AM - 12:00 PM

November: 2020 The Year (NOT!) Everything Changed

Date: Thursday, November 18, 2021
Time: 11:00 AM – 12:00 PM EDT
Hosted by Cristina Herrera 


We’ve all heard how 2020 changed everything. While so much did change, so much did not. Learn more as Rick Denton shares…

2020: The Year (NOT!) Everything Changed – Even with the world-altering changes of 2020 (and even into 2021), fundamentals of Customer Experience did not change. Companies that…
• Listen to their customer…and ACT
• Understand that their front-line knows their customer better than anyone
• Realize the customer does NOT care about the company’s COVID excuses will use this time to emerge stronger than before.


Rick Denton

Having founded EX4CX (Execution for Customer Experience) four years ago, Rick Denton helps companies Stop Survey & Score and Start Listen & Act using Total VOC (voice of the customer) approach.

He believes the best meals are served outside and require a passport. Along with providing CX consulting and advisory services, Rick is a Keynote speaker and the Host of CX Passport, a podcast about great Customer Experience with a little dash of travel.