Events

Improvement management

Improvement management is focused on quickly capturing, monitoring and fixing day-to-day failings within the system. Well run, such a system not only fixes problems quickly and effectively but is seen to be doing so, and enjoys a strong feedback loop to further service design. It is very important that mistakes are not replicated, lessons are learned once, and effective means exist to pass-on the learnings to the next project. Historically improvement management has focused on tactical, well-executed activities but this session will also demonstrate the importance of improvements in strategic thinking.

Learning objectives

• Ensure that failures or sub-standard performance is quickly and effectively dealt with
• Describe processes that systemically engage all those engaged with the delivery of the workplace solution into a virtuous circle of improvement and innovation
• Ensure that lessons are learned and lead to permanent elimination of those same failings

Explore the human dimensions of change, how the brain respond to change and a model fro managing change.

In this lecture, participants learn to connect to the business drivers and answer the questions ‘what does success look like?’ Workplace projects range from small moves and changes involving little risk to the business, to large relocations and new builds across multiple geographic domains. The latter cases require a high degree of project management skill and experience as well as organizational capability to support and provide governance across the stakeholders involved. For large organizations the role of the project management may involve a high degree of program management and being able to cope with cultural differences as well as the political sensitivities.

Recognizing/building relationships with Business Leaders. Understanding workplace “clients” and “consumers” to drive business improvement.

Resource management

In this session we will merge consideration of Supply Chain management and Resource Management since they are inextricably connected. In supply chain, we will be considering suppliers for the value they bring, not just the cost of their services. We are also sensitive to the fact that most suppliers know their business better than those seeking the services. We will learn how to provide service providers and suppliers with the ability to make their own recommendations on scope and process and to seek the value of their experience. With respect to resource management, we promote the idea that demand for people, services or even space is not a stable, static exercise. Things change, often without notice, and we all need to learn how to develop mitigation strategies which shave maximum consumption levels in order to provide the efficient provision of services, space and technology. We will develop thinking on the successful management of resources: measuring it, fulfilling it, providing optimum levels of supply and riding through periods of extreme demand (high and low).

Designing a change program, getting people on board and how to manage change. Explore what it takes to be a great change leader.